ResearchBuzz: Firehose<p>PYOK: The British Airways Customer Service Chatbot is So Bad It Doesn’t Even Know Where The Airline is Based. “The conversation started with a fairly simple question as the chatbot asked Paddy to tell it where he was flying. The chatbot then suggested that Paddy either type the city or airport code – such as London or LHR for London Heathrow. Paddy replied with LHR, but having just given […]</p><p><a href="https://rbfirehose.com/2025/04/08/pyok-the-british-airways-customer-service-chatbot-is-so-bad-it-doesnt-even-know-where-the-airline-is-based/" class="" rel="nofollow noopener noreferrer" target="_blank">https://rbfirehose.com/2025/04/08/pyok-the-british-airways-customer-service-chatbot-is-so-bad-it-doesnt-even-know-where-the-airline-is-based/</a></p>