Still Mad About CD Prices<p><a href="https://infosec.exchange/tags/Qualtrics" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Qualtrics</span></a> my dude you are still a kickass survey package, even if <a href="https://infosec.exchange/tags/academic" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>academic</span></a> departments like mine have to fight with our admin & accounting departments every goddamn year for your not-so-cheap offerings.</p><p>That said, I see you're offloading your <a href="https://infosec.exchange/tags/support" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>support</span></a> to a "customer success hub" instead of humans, and that the most recent humans, with names reminiscent of the Indian subcontinent, seem confused about questions that don't have talking-point answers.</p><p>I think you're on that ol' <a href="https://infosec.exchange/tags/enshittification" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>enshittification</span></a> waterslide.</p><p>First pic: single screen saying Ask any questions about your quote or invoice! with a note at the bottom saying you can't ask any questions about quotes or invoices.</p><p>Pics 2 & 3: frustrating conversation with a "renewals management" person who seemed to almost ignore my question until I perhaps used the right keywords and (my assumption) a supervisor with a bigger Answers For The Customers binder stepped in and responded.</p><p>[Note: I have no issue with anyone from any subcontinent; I have an issue with companies outsourcing labor to the cheapest possible market.]</p><p><a href="https://infosec.exchange/tags/research" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>research</span></a> <a href="https://infosec.exchange/tags/highered" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>highered</span></a> <a href="https://infosec.exchange/tags/datascience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>datascience</span></a></p>