“But if I take the other token first and commiserate with Customer’s complaint: This Is Awful! How could we have done something like this? Dear Customer is left with no choice, compelled to say Oh, it isn’t so bad…certainly not the end of the world..
It’s simple, it works….even in marriages, I’m told.” https://mondaynote.com/united-broken-culture-6b35267c8a10
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