#rant about my #ISP (free.fr) 

I have a Revolution on a line. It started disconnecting at random. It got to a point where I lost Internet access 6 times in 45 minutes, so I went looking for support from them. Hold on to your butts, this is going to be a long thread.

#rant about my #ISP (free.fr) 

For this case I would have preferred an asynchronous workflow, i.e. my favourite option is *not* to be stuck with a phone call, I’d rather write a thorough description of the issue and let them deal with it, then come back to me, asking for details if necessary.

Follow

#rant about my #ISP (free.fr) 

I went to my account page and found the support link. They have a wizard that asks me what’s wrong. Sounds good. I choose the item that says my Internet is down. A page tells me to hold on while they test my line and a few seconds later they tell me that everything is fine, kthxbye. Issue #1: there was no “my Internet went down a lot this morning but right now I am actually able to access this page so bear with me and please have a look at what was going on earlier”.

· · Web · 1 · 0 · 0

#rant about my #ISP (free.fr) 

I was then given a choice between a video call with someone from their hotline (ugh, ) and text chat. The latter sounded great so I chose it. The page never loaded. There was no other option like opening a support ticket, leaving a message in a text field or contacting them via email. Issue #2: their online support is broken.

#rant about my #ISP (free.fr) 

So I resigned myself to call them. Went through the dial maze, and… waited 20 minutes until a human being picked up on their end. Issue #3: their phone support is unresponsive (which is what I was trying to avoid in the first place).

#rant about my #ISP (free.fr) 

That’s it for now. Sorry about the noise. I’ll follow up if there is any new development.

#rant about my #ISP (free.fr) 

@afranke
saying yes to video, is only making you visible. You can't see who you are talking with... it's really weird...

Sign in to participate in the conversation
La Quadrature du Net - Mastodon - Media Fédéré

Mamot.fr est une serveur Mastodon francophone, géré par La Quadrature du Net.