@debacle @0 yo might if you want
a possible peer support chat rather than a one-on-one, but either way is possible.

xmpp-web looks super new. It's not ready for anything. ConverseJS is pretty mature and good for anything, but it really suffers from its design making it look really dated.

@mike

All good points, and 0142 is one I wasn't aware of, I'll go through that one (bedtime reading 🙂). Aliases is one feature I'd certainly like to see in .

If I were to implement this I probably wouldn't use a full-blown chat client, though we do use (which I don't agree looks dated btw!) for internal comms. I'd just code a simple form with two text areas and use one of the JavaScript XMPP libraries to talk to the server.

@debacle

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@mike @debacle

> It probably should not be a fixed JID, but a randomly generated one. Otherwise replies by helpdesk go to all open web clients in parallel

Not if you direct the response to a specific resource (obviously this account wouldn't use carbons). The resource itself would be session specific though.

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